HIPAA-Compliant
Specimen Transport
That Never Misses.
No contracts required · 24/7 dispatch · Service within 90 minutes
Generalist couriers treat your specimens like packages.
Missed pickups. Broken cold chains. Drivers who don't know what a biohazard log is. When you trust a general-purpose delivery service with clinical specimens, biologics, or STAT samples, you're gambling with patient outcomes and your lab's compliance record.
- Pickups missed or delayed without notification
- Temperature excursions with no documentation
- No chain-of-custody records for audit trails
- Drivers without bloodborne pathogen training
Built exclusively for healthcare. Every vehicle, every protocol, every driver.
Velos Medical is not a courier that also handles healthcare. We are a healthcare courier — full stop. Every operational decision we make starts and ends with specimen integrity and regulatory compliance.
- 100% on-time pickup guarantee with proactive alerts
- Continuous temperature monitoring, logged and exportable
- Digital chain-of-custody at every transfer point
- Background-checked, HIPAA-trained, BBP-certified drivers
Every service designed around specimen integrity.
From daily lab routes to emergency STAT runs, our protocols never change. Your specimens receive the same rigorous care whether it is a scheduled pickup or a midnight rush.
STAT & Same-Day Transport
Emergency specimens picked up within 90 minutes, any time of day or night. 24/7 dispatch with live driver ETA updates.
Real-Time GPS Tracking
Know exactly where your specimens are at every moment. Live tracking links shareable with your team — no more calling dispatch.
Temperature-Controlled Fleet
Ambient, refrigerated, and frozen transport. Every vehicle equipped with calibrated data loggers — temperature records available on demand.
Audit-Ready Documentation
Digital chain-of-custody logs, time-stamped photo confirmations, and HIPAA-compliant records stored and exportable within 24 hours.
Credentialed Drivers Only
Every Velos driver is background-checked, HIPAA-trained, OSHA bloodborne pathogen certified, and trained on our specimen handling protocols.
Proactive Communication
Automated alerts at pickup, in-transit, and delivery. Exception notifications before issues become problems — not after.
From dispatch call to delivered specimen — in four precise steps.
Our process is designed to eliminate every point of failure that generalist couriers introduce. Here is exactly what happens when you call Velos.
Dispatch in Minutes
Call, text, or use our portal. A trained dispatcher confirms your pickup details, temperature requirements, and compliance documentation needs — usually in under 3 minutes.
Certified Driver En Route
Your assigned driver — HIPAA-trained, BBP-certified, and briefed on your specific specimen type — is dispatched with arrival confirmation sent immediately.
Pickup With Documentation
Driver performs a compliant handoff: temperature verification, biohazard packaging check, and digital chain-of-custody signature captured at your door.
Delivery & Digital Records
Specimen delivered with time-stamped proof of delivery. Full transport log — including temperature data — available in your portal within one hour.
Specialists for every corner of healthcare logistics.
Whether you run a regional reference lab or coordinate home patient pickups, Velos Medical has protocols built for your specific workflow.
Clinical Laboratories
- Daily and stat specimen runs
- Reference lab routing
- CLIA-compliant documentation
- Multi-stop collection routes
Hospitals & Health Systems
- Inter-facility specimen transfer
- Blood bank and tissue transport
- Pharmacy and supply logistics
- Overflow capacity on demand
Home Care Agencies
- Patient home specimen pickup
- Nurse-scheduled collection routes
- Fragile patient protocols
- Urgent escalation pathways
Specialty Pharmacies
- Cold-chain biologics delivery
- Controlled substance protocols
- Patient signature confirmation
- Returns and reverse logistics
Simple plans. No surprise fees.
Every plan includes HIPAA-compliant chain-of-custody, real-time GPS tracking, and 24/7 dispatch. Pick the tier that fits your volume.
Best for independent clinics and physician offices with daily specimen needs.
- Up to 30 pickups/month
- Same-day & STAT delivery
- Real-time GPS tracking
- Chain-of-custody documentation
- HIPAA-compliant protocols
- Email & phone support
- Monthly route reporting
Built for reference labs and multi-site practices running high pickup volumes.
- Up to 150 pickups/month
- Priority STAT dispatch (< 90 min)
- Dedicated route driver
- Temperature-controlled transport
- Multi-stop collection routes
- CLIA-compliant documentation
- BAA included
- Dedicated account manager
- Weekly performance reports
For health systems, hospitals, and large labs with complex logistics needs.
- Unlimited pickups
- Fleet dedicated to your account
- Custom SLA & response windows
- Inter-facility & blood bank transport
- Controlled substance protocols
- Vendor credentialing (Symplr/Vendormate)
- Full HIPAA BAA & compliance docs
- On-site orientation for staff
- Real-time API integration available
All plans require a signed HIPAA Business Associate Agreement · Houston, TX service area · Custom pickup schedules available · No setup fees
Your specimens deserve a courier
built for this work.
Talk to our team today. We will assess your pickup locations, specimen types, and compliance requirements — and have a route ready within 48 hours.
Available 24 hours a day, 7 days a week · Response within 15 minutes